Privacy Policy

Last Updated: March 4, 2026

Tambula Rides ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (the "App") and our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the application.

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect via the App depends on the content and materials you use, and includes:

• Personal Data: Personally identifiable information, such as your name, phone number, email address, and demographic information (such as your age and gender), that you voluntarily give to us when you register with the App.
• Location Data: We collect real-time information about the location of your device to provide our ride-hailing services, such as matching you with a nearby driver, determining the pickup and drop-off points, and showing you the trip progress.
• Financial Data: We may collect data related to your payment method (e.g., mobile money details, credit card number, card brand, expiration date) to process payments for our services. We store only very limited, if any, financial information that we collect. Otherwise, all financial information is stored by our payment processors.
• Device Data: Information such as your mobile device ID, model, and manufacturer, and information about the location of your device, if you access the App from a mobile device.
• Trip Data: We collect details related to your trips, including date, time, pickup and drop-off locations, distance, fare, and driver information.

2. Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the App to:

• Create and manage your account.
• Provide, operate, and maintain our services, including matching passengers with drivers.
• Process your transactions and manage your orders.
• Send you administrative information, such as updates, security alerts, and support messages.
• Improve our App and services for a better user experience.
• Monitor and analyze usage and trends to improve your experience with the App.
• Ensure the safety and security of our users and the public.

3. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

• With Drivers: We share your pickup location, destination, and name with drivers to facilitate the ride service.
• By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law.
• Corporate & Concierge Services: If you use our services through a corporate or organization account, we may share trip details with your organization's administrator.
• Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, and customer service.

4. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

5. Your Rights and Choices

You have certain rights regarding the personal information we hold about you. You may, at any time, review or change the information in your account or terminate your account by:

• Logging into your account settings and updating your account.
• Contacting us using the contact information provided below.

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with legal requirements.

6. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at: support@tambularides.com