How can we help you?

To book a ride:

1. Open the Tambula Rides app or website
2. Enter your pickup location and destination
3. Choose your preferred ride type (Standard, Premium, or Group)
4. Select "Book Now" or schedule for later
5. Confirm your booking and wait for driver assignment

Yes, you can cancel your ride through the app. Cancellation policies:

• Free cancellation within 2 minutes of booking
• Small cancellation fee may apply after 2 minutes
• No fee if driver is more than 10 minutes late

Once your ride is confirmed, you can track your driver in real-time through the app. You'll see the driver's location, estimated arrival time, and vehicle details.

If your driver doesn't arrive within the estimated time, you can:

• Contact the driver directly through the app
• Cancel the ride without penalty
• Report the issue to our support team
• Book a new ride immediately

We accept the following payment methods:

• Credit and debit cards (Visa, MasterCard, American Express)
• Digital wallets (PayPal, Apple Pay, Google Pay)
• Cash payments (where available)
• Tambula Rides credits and gift cards

Fares are calculated based on:

• Base fare + distance traveled + time taken
• Ride type selected (Standard, Premium, Group)
• Dynamic pricing during peak hours
• Any applicable tolls or surcharges

Yes, receipts are automatically generated and can be accessed through:

• Your ride history in the app
• Email receipts sent after each trip
• Monthly billing summaries
• Download as PDF for expense reports

Creating an account is easy:

1. Click "Sign Up" on our website or app
2. Enter your email address and phone number
3. Verify your phone number with the SMS code
4. Set a secure password
5. Add your name and profile information

To update your profile:

1. Go to your Dashboard
2. Click on "Profile" in the sidebar
3. Edit the information you want to change
4. Save your changes

We maintain high safety standards through:

• Comprehensive background checks for all drivers
• Regular vehicle inspections and maintenance
• Real-time GPS tracking and monitoring
• 24/7 emergency support and incident response
• Driver rating and feedback system

In case of emergency:

1. Call local emergency services (911) immediately
2. Use the emergency button in the app
3. Share your trip details with trusted contacts
4. Contact our 24/7 support team