Terms & Conditions

1. Acceptance of Terms

By accessing and using Tambula Rides services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

1.1 Agreement to Terms

These Terms of Service ("Terms") govern your use of our website located at tambularides.com (the "Service") operated by Tambula Rides ("us", "we", or "our").

1.2 Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days notice prior to any new terms taking effect.

2. Description of Services

Tambula Rides provides a technology platform that connects passengers with independent third-party transportation providers (drivers) for on-demand transportation services.

2.1 Platform Services

• Ride booking and scheduling platform
• Real-time tracking and navigation
• Payment processing services
• Customer support and assistance
• Safety and security features

2.2 Service Availability

Services are available in select geographic areas. Service availability may vary based on location, time of day, weather conditions, and driver availability.

2.3 Third-Party Services

Tambula Rides may integrate with third-party services including mapping, payment processing, and communication services. Use of these services is subject to their respective terms and conditions.

3. User Obligations and Conduct

3.1 Account Registration

To use our services, you must:

• Be at least 18 years of age
• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized use

3.2 Prohibited Conduct

You agree not to:

• Use the service for any illegal or unauthorized purpose
• Violate any laws in your jurisdiction
• Transmit any worms, viruses, or destructive code
• Collect or harvest any personally identifiable information
• Interfere with or disrupt the service or servers
• Create multiple accounts or share account access

3.3 Passenger Responsibilities

• Provide accurate pickup and destination information
• Be ready for pickup at the designated time and location
• Treat drivers and vehicles with respect
• Follow all safety guidelines and instructions
• Report any issues or incidents promptly

4. Payment Terms

4.1 Fare Calculation

Fares are calculated based on:

• Base fare for the selected service type
• Distance traveled and time duration
• Dynamic pricing during high-demand periods
• Applicable taxes, tolls, and surcharges

4.2 Payment Methods

We accept various payment methods including credit cards, debit cards, digital wallets, and cash (where available). Payment is processed automatically upon trip completion.

4.3 Cancellation Fees

Cancellation fees may apply based on timing:

• Free cancellation within 2 minutes of booking
• Standard cancellation fee after 2 minutes
• No fee if driver is significantly late

4.4 Refunds and Disputes

Refund requests must be submitted within 30 days of the transaction. We will investigate all disputes fairly and provide resolution within 5-7 business days.

5. Privacy and Data Protection

5.1 Data Collection

We collect information necessary to provide our services, including:

• Account and profile information
• Location data during service use
• Payment and transaction information
• Communication and support interactions

5.2 Data Use

Your data is used to:

• Provide and improve our services
• Process payments and transactions
• Ensure safety and security
• Communicate service updates
• Comply with legal requirements

5.3 Data Sharing

We may share your information with:

• Drivers to facilitate ride services
• Payment processors for transaction handling
• Law enforcement when legally required
• Service providers who assist our operations

For complete details, please review our Privacy Policy.

6. Limitation of Liability

6.1 Service Disclaimer

Tambula Rides provides a technology platform connecting users with independent transportation providers. We do not provide transportation services directly and are not responsible for the actions of drivers or passengers.

6.2 Limitation of Damages

To the maximum extent permitted by law, Tambula Rides shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses.

6.3 Maximum Liability

Our total liability to you for any claims arising from or related to these terms or our services shall not exceed the amount you paid to us in the twelve months preceding the claim.

6.4 Indemnification

You agree to indemnify and hold harmless Tambula Rides from any claims, damages, or expenses arising from your use of our services or violation of these terms.

7. Additional Terms

7.1 Intellectual Property

All content, features, and functionality of our service are owned by Tambula Rides and are protected by copyright, trademark, and other intellectual property laws.

7.2 Termination

We may terminate or suspend your account and access to our services immediately, without prior notice, for conduct that we believe violates these terms or is harmful to other users, us, or third parties.

7.3 Governing Law

These terms shall be governed by and construed in accordance with the laws of [Jurisdiction], without regard to its conflict of law provisions.

7.4 Dispute Resolution

Any disputes arising from these terms or our services shall be resolved through binding arbitration in accordance with the rules of [Arbitration Organization].

7.5 Severability

If any provision of these terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

7.6 Contact Information

If you have any questions about these Terms & Conditions, please contact us at: