Privacy Policy

Introduction

At Tambula Rides, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our ride-sharing platform and services.

By using our services, you consent to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

1. Information We Collect

1.1 Personal Information

We collect personal information that you provide directly to us, including:

• Account Information: Name, email address, phone number, date of birth
• Profile Information: Profile photo, emergency contacts, accessibility needs
• Payment Information: Credit card details, billing address, payment history
• Identity Verification: Driver's license, government-issued ID (for drivers)
• Communication Data: Messages, support tickets, feedback, and reviews

1.2 Location Information

We collect location data to provide our core services:

• Precise Location: GPS coordinates during ride booking and trips
• Pickup and Destination: Addresses you enter for ride requests
• Saved Locations: Home, work, and frequently visited places
• Route Information: Path taken during trips for optimization and safety

1.3 Device and Usage Information

We automatically collect information about your device and how you use our services:

• Device Information: Device type, operating system, unique device identifiers
• App Usage: Features used, time spent, interaction patterns
• Log Data: IP address, browser type, access times, pages viewed
• Cookies and Tracking: Session data, preferences, analytics information

1.4 Third-Party Information

We may receive information from third parties:

• Social Media: Profile information when you connect social accounts
• Background Checks: Criminal history and driving records (for drivers)
• Payment Processors: Transaction verification and fraud prevention data
• Marketing Partners: Referral and promotional campaign data

2. How We Use Your Information

2.1 Service Provision

• Connect passengers with drivers and facilitate ride bookings
• Process payments and manage billing
• Provide real-time tracking and navigation
• Enable communication between passengers and drivers
• Offer customer support and resolve issues

2.2 Safety and Security

• Verify driver and passenger identities
• Monitor trips for safety and security purposes
• Investigate incidents and safety concerns
• Prevent fraud and unauthorized access
• Comply with legal and regulatory requirements

2.3 Service Improvement

• Analyze usage patterns to improve our platform
• Develop new features and services
• Optimize routes and reduce wait times
• Personalize your experience and recommendations
• Conduct research and analytics

2.4 Communication

• Send service-related notifications and updates
• Provide promotional offers and marketing communications
• Respond to your inquiries and support requests
• Share important safety and policy updates

3. How We Share Your Information

3.1 With Drivers and Passengers

To facilitate rides, we share limited information:

• First name and profile photo
• Pickup and destination locations
• Contact information for trip coordination
• Vehicle information (for drivers)
• Ratings and reviews

3.2 With Service Providers

We work with trusted third parties who help us operate our services:

• Payment Processors: To handle transactions securely
• Cloud Services: For data storage and computing
• Analytics Providers: To understand service usage
• Customer Support: To provide assistance
• Marketing Partners: For promotional campaigns

3.3 For Legal Reasons

We may disclose information when required by law or to protect our rights:

• Comply with legal processes and government requests
• Enforce our terms of service and policies
• Protect the safety of our users and the public
• Prevent fraud and illegal activities
• Respond to emergency situations

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

4. Data Security and Retention

4.1 Security Measures

We implement comprehensive security measures to protect your information:

• Encryption: Data is encrypted in transit and at rest
• Access Controls: Strict access limitations and authentication
• Regular Audits: Security assessments and vulnerability testing
• Employee Training: Privacy and security awareness programs
• Incident Response: Procedures for handling security breaches

4.2 Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

• Account Data: Retained while your account is active
• Trip Data: Kept for 7 years for safety and legal purposes
• Payment Data: Retained per financial regulations
• Communication Data: Kept for customer service purposes

4.3 Data Deletion

When data is no longer needed, we securely delete or anonymize it according to our data retention policies and applicable laws.

5. Your Privacy Rights

5.1 Access and Portability

• Request a copy of your personal information
• Download your data in a portable format
• Access your trip history and account details

5.2 Correction and Updates

• Update your profile and account information
• Correct inaccurate or incomplete data
• Modify your communication preferences

5.3 Deletion and Restriction

• Request deletion of your account and data
• Restrict processing of your information
• Object to certain uses of your data

5.4 Marketing Communications

• Opt out of promotional emails and notifications
• Manage your communication preferences
• Unsubscribe from marketing campaigns

5.5 Location Data

• Control location sharing through device settings
• Disable location services (may limit functionality)
• Delete saved locations from your account

6. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during international transfers, including:

• Adequacy decisions by relevant authorities
• Standard contractual clauses
• Binding corporate rules
• Certification schemes and codes of conduct

7. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying in-app notifications
• Providing 30 days notice for significant changes

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Data Protection Requests

For specific data protection requests (access, deletion, correction), please use our Help Center or contact our support team directly.

Response Time

We will respond to your privacy-related inquiries within 30 days of receipt. For urgent matters, please call our support line.